Recently I noticed a wine expert had started following me on Twitter. Since I a) like wine and b) like to follow new people, I followed him back.
I then wrote him a DM (that’s direct message – which is private on Twitter) asking him what his favourite Canadian wine is. At about the same time I received what is obviously an automated DM from him, thanking me for following and asking me to click a link and leave a comment about a wine I recently tried.
That was a week ago. There has STILL been no response to my message, which wasn’t automated. And his automated DM is still sitting at the top of my DM inbox, reminding me that he hasn’t bothered to answer my real message.
Remember, using Twitter (or any other social media tool) is about building relationships. It’s about giving people a chance to get to know, like and trust you enough that they want to deepen the relationship by visiting your website, having a conversation or visiting your store. By sending me an automated DM and at the same time ignoring my message to him, he missed a chance to let me get to know him better. And forget about like & trust.
You probably know that I’m against automated DMs (if not, please read this article http://ow.ly/4ujEb). However, if you are going to ignore my advice and send them anyway, please, please, PLEASE have the courtesy to read your own DM inbox and reply to anyone who sends you a message. If not, you’ll end up looking like a jerk.
Andrea J. Stenberg
Follow me on Twitter and if you send me a message, I promise to reply. And the reply will be from me, not a bot, not an assistant, not even my kid, but me.
And if you haven’t done so yet, please check out the free internet marketing ebook I co-wrote with @sos4business. Internet Marketing 101: Discover Three Simple Things You Can Do Now to Grow Your Business Online will help you jump start your online marketing. Get the free ebook at http://29daystogrowingabusiness.com